Shipping Policy

Thank you for shopping with Cosmetic Castle. We are committed to delivering your orders safely and on time throughout Pakistan. Please read our Shipping Policy carefully before placing an order.

Shipping Coverage

Cosmetic Castle currently ships across Pakistan only. At this time, we do not offer international shipping.

Order Processing Time

Orders are processed within 1–2 business days after confirmation.
Orders placed on Sundays or public holidays will be processed on the next business day.
During sales, promotions, or peak shopping seasons, processing times may be slightly longer.

Estimated Delivery Time

Once your order has been dispatched, the estimated delivery time is:

Major Cities: 2–4 business days
Other Cities & Remote Areas: 3–7 business days

Please note that delivery times are estimates and may vary due to courier operations, weather conditions, or other unforeseen circumstances.

Shipping Charges

Shipping charges (if applicable) will be displayed during checkout before you complete your purchase. From time to time, Cosmetic Castle may offer free shipping on selected orders or promotional campaigns.

Payment Methods

We currently accept:

Cash on Delivery (COD)
Secure Online Payments

Both payment methods are available for eligible orders within Pakistan.

Order Tracking

Once your order has been shipped, you may receive tracking details via SMS, email, or WhatsApp (where available), allowing you to monitor your shipment until delivery.

Incorrect Shipping Information

Please ensure that your shipping address, phone number, and other contact details are accurate before placing your order.

Cosmetic Castle is not responsible for delays or failed deliveries caused by incorrect or incomplete customer information.

Delayed Deliveries

While we strive to deliver every order on time, unexpected delays may occur due to:

Weather conditions
Public holidays
Courier service issues
High order volumes
Remote delivery locations

We appreciate your patience and understanding in such situations.

Damaged or Missing Items

If your order arrives damaged, incomplete, or with the wrong item, please contact us within 24 hours of receiving your order. Our support team will review the issue and assist you as quickly as possible.

Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Cosmetic Castle

Website: https://cosmeticcastle.store

Email: cosmeticcastle11@gmail.com

Phone: 0334-9969669 | 0335-6605648

Address: Mall of KPK, University Road, Peshawar, Pakistan